RETURNS & REFUND POLICY

The Item must be returned in its original packaging/condition and never been used within 30 days of receipt of delivery. We reserve the right to deny any item that does not meet these requirements. The customer will be responsible for the shipping cost of returning the product. Only in special cases, we'll send the return label

 Our return shipping address is 150 E. 157th St., Gardena, CA 90248. You can submit your return request using the link below. 

You can initiate a return request here

Items that have the red tag & strap attached, in original packaging/condition and never been used, can be returned within 30 days of receipt of delivery and customers will be charged a 10% restocking fee.

Customers will be responsible for the shipping cost of returning the product. You may also drop off your return package to our physical warehouse location in 150 E. 157th St. Gardena, CA 90248. Previous communication with our customer success team is required. Email us at support@nauticaseascooters.com

The link will bring you back to your order history page. From there you will need to select the order and product you would like to return. Once submitted our customer service team will review the return request. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Items that have been used and/or red tag & strap is detached or soaked in the water, will not be eligible for any return and refund.

After 30 days of receipt of delivery, the item will not be eligible for any return and refund.

If the item is found/received used, but claimed to be unused, customer is responsible for the shipping cost of returning the product back to customer and will be charged a $50 handling fee.

All return packages or items without RMA# would be denied. 

Shipping charges incurred during checkout are not refundable.

Orders Placed Without an Email Address / Shopify Account.

If your order was placed without an email address, you will not be able to access our self-serve returns portal. In these cases, returns are processed manually by our support team at support@nauticaseascooters.com

To initiate a return, please contact customer support and provide the following information:

  • Order number
  • Reason for return
  • Item(s) being returned
  • Photo confirmation of the item in unused condition

Once we receive and verify these details, we will share return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

Return Process

RMA Form should be completed and sent to us at support@nauticaseascooters.com with two close-up pictures of package and items (both defective & non-defective) within 30 days of receipt of delivery.

Customer will be notified in 2 business days via email once RMA form has been filled out and submitted to us.

Once RMA is approved, an RMA# will be sent to customer.

Pack product with suitable packaging material and ensure return package includes merchandise in original, unused condition, with original packaging materials, affix return label on the package. Customer must write RMA# on a clean paper and attach it on the outer box for the original package. To avoid any potential damage to the paper, the paper should be fully covered with the Scotch tape.

 

Returns will be processed within 7 days of receiving.

Refund will be issued to the original payment method. Refund may take up to 5 days to be shown on credit card/bank statement.

 

Exchange

Due to high demand, we do not offer merchandise exchange.